Lesson 7: RESISTANCE TO CHANGE
What is resistance to change in the workplace and how does it manifest itself? Resistance to change is the act of opposing or struggling with modifications or transformations that alter the status quo in the workplace. Managing resistance to change is challenging. Resistance to change can be covert or overt, organized or individual. Employees can realize that they don’t like or want a change and resist publicly and verbally. Or, they can just feel uncomfortable and resist, sometimes unknowingly, through the actions they take, the words they use to describe the change, and the stories and conversations they share in the workplace.
However resistance to change happens, it threatens the success of your venture. Resistance affects the speed at which an innovation is adopted. It affects the feelings and opinions of employees at all stages of the adoption process. It affects productivity, quality, and relationships. How do you spot resistance to change? Listen to the gossip and observe the actions of employees. Note whether employees are missing meetings related to the change. Late assignments, forgotten commitments, and absenteeism can all be signs of resistance to change. Something as simple as listening to how employees talk about the change in meetings and hall conversations can reveal a lot about resistance.