Lesson 7: DEFINITION OF PRODUCT
The popular image of a salesperson as someone willing to “sell at all costs” is not the reality across the board in sales. A good salesperson loves sales, is motivated by what they’re selling, and transfers this enthusiasm and belief to the customer. Indeed, the customer is given options, including the one to walk away, in order to avoid such undue pressure.
Learn how to listen to customers and to read their body language. Avoid interrupting or disagreeing with a customer, and provide your customer with space to talk. Know how to interpret a customer’s folded arms, eye contact, and manner of standing toward or away from you. Make the customer comfortable and you’re off to a good start in selling your product.