Lesson 5: Zero Defects

Lesson 5: Zero Defects

“[…] Zero Defects [is] a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time. Zero Defects seeks to directly reverse the attitude that the amount of mistakes a worker makes doesn’t matter since inspectors will catch them before they reach the customer. This stands in contrast to activities that affect the worker directly, such as receiving a paycheck in the correct amount. Zero Defects involves reconditioning the worker “to take a personal interest in everything he does[,] by convincing him that his job is just as important as the task of the doctor or the dentist.”




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