Lesson 2: HUMANISTIC FRAMEWORK: VERBAL AND NONVERBAL SKILLS
Verbal skills largely pertain to the development of empathic understanding. The interviewer communicates respect for people being interviewed by giving them the courtesy of explaining why questions are being asked. The point of feeding back to the interviewee how the interview is going, and by offering a few words of thanks, support or praise the interviewer makes the respondent see how worthwhile the process is. Two further attributes convey how the interviewer values respondents and their contributions are minimal encouragement/ silence and paralanguage.